Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 127,649 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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Wi-fi (12%)
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TV (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:West Newton, Sicklerville, Mechanicsburg, Chicago, Washington, D.C., Minneapolis, Oklahoma City, Hudsonville, Phoenix, Seattle, Bellevue, Jacksonville, Tacoma, Ocean Shores and Gig Harbor.
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| City | Problem Type | Report Time |
|---|---|---|
 Seattle | Internet | |
| West Newton | Internet | |
| Sicklerville | Internet | |
| Mechanicsburg | Wi-fi | |
| Chicago | Internet | |
| Washington, D.C. | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Chris Huber (@Chuber270) reported
I’ve had @Xfinity for 2 weeks. This is third day in a row with an “outage”. Should’ve never left @verizonfios. Ridiculous.
- ɪᴛ'ꜱ ᴛʜᴇ ᴊᴏᴅʏ (@itsthejody) reported
@comcastcares No thanks. Just fix it. Out in Pearl, Mississippi for an hour now.
- "who do you think you are?! I AM!!" (@fear_no_man07) reported
@Xfinity need to discuss your processes after I already had disconnected my Chicago internet service.
- Dro (@imdro_g) reported
Off to a terrible start as a brand new @Xfinity customer.
- Ben Altom (@PartyOTSben) reported
Anybody else have a garbage feed of the Preds game on Comcast?
- Kelly (@lady_maethoriel) reported
I wonder how fast @comcast could get me set up...currently @WOWcare is telling me I’m SOL until Tuesday despite the fact I work from home and need working internet by Monday. This is after gaslighting me and trying to say there’s no issue on their end.
- Kim Truong (@KimTruo82520977) reported
@Xfinity why is it I had an outage four days in a row? All unexpected and during peak times (relatively the same time each day). If there are planned outages then shouldn’t we be notified?
- Hael Baba (@HaelB) reported
@TMobile I don't understand why you as a company would put out a product that is a complete POS...I am talking about your Home Internet Service. The gateway is garbage, the service is garbage and I am sorry I made the mistake of leaving Xfinity to sign up for 2MP Internet service
- Regina Q. (@RevRegFab44) reported
@Xfinity so cool how you stop service in the middle of my work after not being able to access the internet in which I pay and rely on to do my job for several hours today. I baslostbouy on an entire day's work and disappointed a bunch of people because I could not connect.
- dfinney (@dfinney16) reported
@comcastcares Better late than never, I guess, since it was TEN years ago......
- Dr. Tuff Prophet, PhD, MAx2, CSES (@LatinoSexuality) reported
Today in how is this the future: been wo WiFi and no update from @comcast or @comcastcares and still expected to pay for no service. We will probably be given $8 for this “interruption” 🚮
- Chad Cunningham (@ChadJCunningha1) reported
@Xfinity , you really need to address issues with you customer service! You don’t allow phone calls to your stores, been dealing with 5 different representatives from your call center and not one of them can contact us to a manager! Please help!
- Awuor Oport (@awuoroport) reported
This @Xfinity @comcast Internet is terrible. I can't do it anymore. A whole year of unstable internet and no one has a solution! They are the only service providers in my area!!!!!!!!!!!Arghhh
- hussain (@RasalghulO1) reported
@HekTic_JukeZ Comcast is so terrible...smh
- john morgan (@johnmor11957181) reported
@Xfinity **** you and your bullsh*t customer assistance chat. Why a number can call someone and talk to a real person!!!!!
- Justin (@J_Berg33) reported
**** Comcast, the one day in literally trying to actually get stuff done ahead for school and internet is just trash.
- 975TheFanatic (@975TheFanatic) reported
"Wheeler I don't think is a problem, you know what to expect....a lot of eyes I think are going to be on Aaron Nola because of the collapse of last year" --Ricky Bottalico on the Comcast Business Hotline talking Phillies Baseball
- StonkTard (@TardStonk) reported
@comcastcares My god Xfinity internet is straight dogpoop. Video play ing perfectly until a second person in my household starts watching netflix , then its constant buffering. Then every time someone comes to my home to “fix” internet it ends up beingWORSE. Absolutely fed up...
- Hael Baba (@HaelB) reported
@TMobileHelp If you want to help me then reimburse me the early termination fees I paid to cancel my Xfinity service and pay the reconnection fees. I must say T-Mobile got me good on this, sold me me big time on this garbage service!
- Jake (@BasedKunitz_) reported
Comcast sucks *****
- (((Joseph Margolis))) (@JosephMargolis) reported
@sacca Noticed the thread was much longer after I replied. The context of what happened is awful. Sounds to me like you were up against Comcast more than any other force. In this case, Teachers’ Unions, who I tend to trust as reasonable, good faith actors, may be flexing.
- JiLL (@DreamArmani) reported
@iAmMrCarson @_killakam Can’t wait to try this. My xfinity is horrible if you’re not near the modem
- Megan Miller (@Blanksheep666) reported
@Xfinity @ComcastCA @comcastcares THIS IS RIDICULOUS. internet has been out in Emeryville since 1am???? You have no estimated repair time. You haven’t even said what has caused the outage. Did u get hacked? No transparency.
- Jeff deRhodes 🇺🇸 (@derhodes) reported
@comcast I’m reading this on my phone (thank you Verizon Wireless) while enduring a Comcast outage of more than 12 hours. Support says, “We don’t know when it will be fixed.” I can’t even connect to an xfinitywifi hotspot... At least my bathroom is now clean...
- ninefingersfred@gmail.com (@ninefingersfred) reported
@joeroganhq What we need to do is cancel Disney and Comcast and not attend movies for 6months. It'll stop
- David Stern (@davstern1) reported
@Xfinity consistently bad service in Sacramento. All we know is that nothing works. No notifications. No response. No anything. #horrible
- Omen Krazymak (@KrazymakStreams) reported
MY INTERNET PROVIDER IS ABOUT TO MAKE ME RAGE @comcast you need to fix your service.
- 975TheFanatic (@975TheFanatic) reported
"Scott Kingery, I don't even know if he's hitting a bat in the big leagues this year....I think the Phillies might end up sending him down" --Ricky Bottalico talking Phillies Baseball on the Comcast Business Hotline
- Lady Tsunade (@wonderwoman_850) reported
@Xfinity wtf is going on with these outages the past couple of days?!?!
- Eric Woodie (@ericwoodie) reported
@comcastcares when will the Nashville outage be fixed? It says 11:30am but that was 9 hours ago and we still don’t have internet...
